If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
We take the time to ensure your technology issue has been successfully resolved. We are a company that believes to assist you in getting the job done correctly and with the lowest possible cost to you the customer.
I like helping people of all ages in learning new technology. It is fun to see how excited people can get in learning how computers work and how it can help in the everyday operation of our lives.
I am available to work remotely and can bring down the price or I am available to work at your location or meet at your determined location.
Overview
Current Top Pro
Hired 911 times
24 similar jobs done near you
Background checked
6 employees
17 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
2022
2021
2020
2019
2018
2017
2016
Services offered
Computer issue
Computer type
PC
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Excellent 4.9
541 reviews
5
96%
4
4%
3
0%
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0%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Stacey D.
2 weeks ago
•
Hired on Thumbtack
I had a great experience with the IT support I received from Sam. He connected remotely to my computer and was able to recover the most important file I had lost, which was a huge relief. While we weren’t able to recover everything, he worked patiently and thoroughly to find what he could. He was extremely professional and reassuring throughout the entire process. I’m very grateful for his help and would definitely recommend his services to anyone having computer issues.
Details: Personal • PC desktop hard drive • At the pro’s location • My home, venue, etc.
theITDGroup LLC's reply
Thank you Stacey, I am glad we were able to find the most important files. I wish we could have recovered all of them.
Data Recovery Service
Lynn G.
Aug 4, 2026
•
Hired on Thumbtack
I cannot say enough good things about ITD. The owner got back to me in less than an hour. He patiently walked me through what I needed to do to get my computer up and running so that I could finish my work. I truly appreciate his knowledge and kindness, and I trust this business.
Details: PC • Desktop • Computer not turning on • My home, venue, etc.
theITDGroup LLC's reply
Good evening, Lynn,
Glad we were able to get you back up and running tonight ready for tomorrow's work.
Computer Repair
Beth M.
Jul 29, 2026
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Hired on Thumbtack
Sam was fantastic. He was professional and didn’t make me feel inadequate. He was able to find my files I had lost, identified some malware and got rid of some things I didn’t need. I will definitely call him when I need any computer help in the future. He was able to do all this remotely so it was super convenient.
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
theITDGroup LLC's reply
Good morning, Beth,
Glad to be able to find your files and get rid of other applications. I try to assist remotely as much as possible to get customers up and running as fast as possible.
Computer Repair
Julie H.
Dec 22, 2025
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Hired on Thumbtack
Sam was easy to work with while assessing my computer’s issue. He was professional knowledgeable and gave me an honest evaluation. I would definitely recommend him for any computer problems.
Details: PC • Laptop • System error or blue screen • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
theITDGroup LLC's reply
Thank You Julie, Glad we could work together to be able to determine the issue and how to proceed further in making a decision.
Computer Repair
Pat P.
Jul 24, 2026
•
Hired on Thumbtack
Sam was very knowledgeable and able to solve a tricky IT problem with my printers. Very respectful and patient with seniors.
theITDGroup LLC's reply
Thank You Pat! I try my best to be patient with all my customers, I know it can be overwhelming.
Printer and Copier Repair
Credentials
Background Check
Samuel Escochea
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing system is not complicated at all. We try to assist our customers by keeping our price affordable. We understand in today's economy that price does make a difference. We try to keep our price to a maximum of two hours for the normal day to day jobs. If the job is going to take a long time, we like to work the price out with our customers.
What is your typical process for working with a new customer?
The typical process for me working with a new customer is to first listen to what is happening with their technology issues. I know the problems that are described could be really difficult and frustrating at the time. I look at each situation and determine what the best action is for them.
Although companies are in the business to make money, I look out for my customers and explain the cost of getting a repair completed versus purchasing a newer and faster system for the same amount. In some cases, it is not worth fixing the problem with the old system. My Customers come first.
What education and/or training do you have that relates to your work?
I have worked fixing thousands of laptops and desktops for a major fortune 6 company for over 21 years. I have successfully troubleshoot various hardware, software, and networking issues during this time.
