FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing can be tough on certain jobs that require a lot of labor. Most repairs can be done the same day and there's flat rate pricing for that. However if it's a refrigerant issue that takes a lot of time and materials to complete the task at hand. I'll be straight forward with you, I'm definitely not the cheapest and I'm definitely not the most expensive. I do quality work which reflects my pricing.
- What is your typical process for working with a new customer?
Receive calls, get customers information and a brief description of the system and what issues they are having, schedule a time and date.
- What education and/or training do you have that relates to your work?
Always taking classes to keep current since the industry changes every year. I am currently working to obtain the following certifications: Energy Star and AZ Heat Pump Council Master Technician. I also read industry publications and search out industry news daily.