FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer 3 standard package options for individuals: 15-hour, 30-hour, and 100-hour. Prices are $50/hour, $45/hour, and $40/hour respectively. A 2-payment option for the 30-hour package and a 3-payment option for the 100-hour package are available. We have a no-questions money-back guarantee for all packages -- if after four sessions you are not fully satisfied with your instructor, we will refund your money (less $200 for the four sessions). We also have an additional refund policy for any unused hours of the 100-hour package. Attractively priced “Buddy” packages for two are also available. All above packages have a price freeze for 15 months, so you are guaranteed no rate increase when you renew. We also offer a post-fluency maintenance package for students who have made it to fluency and wish to maintain and advance their fluency. Upon initial package selection and payment, a contract will be sent to you confirming your selection and outlining the above commitments.
- What is your typical process for working with a new customer?
Upon receiving your request for availability, our Director of Student Services will contact you to answer any questions you might have, and discuss with you our package pricing, your objectives, our payment options, your availability, and confirm your commitment to 60-minute sessions (75-min. and 90-min. also available). Assuming you are still interested in journeying to fluency with us, he will schedule a FREE 30-minute session for you with our Lead Instructor Angelica. She will then email you all the information you need for your 30-minute session. During this session Angelica will do a language level assessment that will enable her to determine the best learning plan unique to your situation. She will also recommend one of our instructors to ensure there is a personality match (critical to your success). During this session, she will also showcase our state-of-the-art interactive, dynamic, proprietary content designed specifically for online instruction. Finally, she will discuss with you appropriate linguistic pedagogy methodology.
- What education and/or training do you have that relates to your work?
I speak English, Spanish, French, Italian, German, Portuguese, and beginner Tagalog. I have taught ESL and Spanish, at college level and one-on-one. I am fortunate to have attended the best language schools in France, Italy, and Germany. I also have researched and selected a number of discipline-specific Spanish books we recommend for doing independent study. Our other instructors are also native speakers and utilize the same materials, techniques, and reference materials cited above.