FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What You Should Know About Our Pricing At ASAP Restoration, LLC, we pride ourselves on offering fair, transparent, and consistent pricing for all our services. Here’s how we ensure you get the best value: Industry-Standard Pricing We use Xactimate, the leading industry-standard pricing system, to determine accurate, current market costs for all services and materials. This means: No hidden fees No unnecessary markups Fair, reliable pricing you and your insurance carrier can trust Free Estimates for Mold Remediation For projects with clear and demonstrated mold contamination, we offer a free estimate for mold remediation services only. Please note: This offer is for property owners only. It does not include reconstruction services. Free estimates may also be available for verifiable standing water or mold growth, depending on the scope of work requested. Reconstruction Estimates For reconstruction services, we charge an upfront fee of $250.00, which includes: A professional walkthrough of your property Detailed measurements, photos, and a sketch-up of damaged areas A comprehensive line-by-line estimate, so you know exactly what’s being done and its cost Good News: If you choose ASAP Restoration, LLC for your project, this $250 fee will be credited back toward your final project cost. Commercial Projects For large commercial structures, additional fees may apply depending on building specifics and project factors. Why This Matters Our pricing process is designed to give you clarity, confidence, and peace of mind. With ASAP Restoration, you’ll always know what you’re paying for—and why. 📞 Contact us today to learn more or schedule your estimate!
- What is your typical process for working with a new customer?
Our Typical Process for Working with a New Customer At ASAP Restoration, LLC, we specialize in full-service restoration, taking your property from disaster to its best condition, complete with a fresh coat of paint. Here’s how we work with new customers to make the process seamless and stress-free: Step 1: Initial Call When you contact us, our friendly and courteous staff will: Take down your contact information. Document your specific needs and concerns, whether it’s water damage, fire damage, mold, asbestos, site decontamination, reconstruction, or testing. Step 2: Assessment or Emergency Dispatch Depending on your situation, we will: Schedule a walkthrough of your property to thoroughly assess the job, OR Immediately dispatch a certified crew to handle emergencies, such as water or fire damage, that require urgent attention. Our crews arrive promptly in clearly marked vehicles and wear easily identifiable uniforms, ensuring professionalism and peace of mind. Step 3: Restoration Services Begin We handle all services related to your property, including mitigation, remediation, testing, reconstruction, and finishing. Our team is fully certified and equipped to meet your needs with precision and care. Step 4: Consistent Communication To simplify the process, you’ll have one dedicated point of contact who is familiar with your project from start to finish. This person will: Keep you updated on the progress of your project. Be available to answer any questions or address concerns. Step 5: Insurance Advocacy (Optional) If you desire, we can act as your advocate when dealing with insurance companies. We’ll work directly with your provider to streamline the claims process and ensure you receive the benefits you’re entitled to. At ASAP Restoration, LLC, we take the stress out of restoration and let you focus on moving forward. 📞 Contact us today to get started. We’re available 24/7 to assist you!
- What education and/or training do you have that relates to your work?
Our Education and Training: Expertise You Can Trust At ASAP Restoration, LLC, we pride ourselves on being a full-service operation that takes projects from disaster to a fresh, final coat of paint. Our team is composed of industry veterans with years of hands-on experience in restoration, remediation, and reconstruction. But our commitment doesn’t stop there—we are dedicated to continuing education and certification to stay ahead of the latest industry standards, regulations, and technology. Certifications and Memberships We maintain active memberships and certifications with the most respected organizations in the restoration industry, including: Better Business Bureau (BBB) National Institute of Disaster Restoration Institute of Inspection, Cleaning, and Restoration Certification (IICRC) Restoration Industry Association (RIA) Water Loss Institute Associate Member Professional Insurance Agents Certifications Held by Our Team Our crew members undergo rigorous training to earn certifications that ensure we provide top-quality service, including: EPA Certified Clean Trust Certified Licensed General Contractor Certification in Mold Remediation Certified Water Damage Restoration Certified Applied Structural Drying Certified Lead-Based Renovation, Repair, and Painting Contractor Certified Institute of Inspection, Cleaning, and Restoration Firm Commitment to Continuous Improvement Active IICRC Membership: We stay current with the latest advancements in cleaning, inspection, and restoration through ongoing education and training with the IICRC. Client Feedback: We actively seek feedback from our clients to identify our strengths and refine our processes, ensuring exceptional results every time. With ASAP Restoration, LLC, you can trust that your property is in the hands of highly trained professionals committed to restoring your home or business to its best condition. 📞 Call us today to experience industry-leading expertise and care!