FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What You Should Know About Our Pricing At ASAP Restoration, LLC, we pride ourselves on offering fair, transparent, and consistent pricing for all our services. Here’s how we ensure you get the best value: Industry-Standard Pricing We use Xactimate, the leading industry-standard pricing system, to determine accurate and current market costs for all services and materials. This means: No hidden fees No unnecessary markups Fair, reliable pricing for you—and your insurance, if necessary Why This Matters Our pricing process is designed to give you clarity, confidence, and peace of mind. With ASAP Restoration, you’ll always know exactly what you’re paying for—and why. 📞 Contact us today to learn more.
- What is your typical process for working with a new customer?
Our Typical Process for Working with a New Customer At ASAP Restoration, LLC, we specialize in full-service property restoration, taking your property from disaster to its best condition—complete with a fresh coat of paint. But we also handle everything in-between, including demolition, remodeling, and construction services. We pride ourselves on doing it all (and, honestly, we have a hard time saying “no”!). We hold one of the highest licenses offered by the Arizona Registrar of Contractors KB-2, so we can assist you with everything from A to Z. Here’s how we make the process seamless and stress-free for our new customers: Step 1: Initial Call When you reach out to us, our friendly and courteous staff will: Collect your contact information. Document your specific needs and concerns. Step 2: Assessment or Emergency Dispatch Depending on your situation, we’ll: Schedule a thorough walkthrough of your property to assess the job, OR Immediately dispatch a certified crew to handle emergencies, such as water or fire damage, that require urgent attention. Our crews arrive promptly in clearly marked vehicles and wear easily identifiable uniforms, ensuring professionalism and peace of mind. Step 3: Restoration Services Begin We handle all aspects of restoration—mitigation, remediation, testing, demolition, reconstruction, remodeling, and new construction. Our fully certified team is equipped to meet your needs with precision and care. Step 4: Consistent Communication To keep the process smooth, you’ll have one dedicated point of contact who is familiar with your project from start to finish. This person will: Provide regular updates on the progress of your project. Be available to answer any questions or address concerns along the way. Step 5: Insurance Advocacy (Optional) If needed, we can act as your advocate when dealing with your insurance company. We’ll work directly with your provider to streamline the claims process and help ensure you receive the benefits you’re entitled to. At ASAP Restoration, LLC, we take the stress away, so you can focus on moving forward. 📞 Contact us today to get started. We’re available 24/7 to assist you!
- What education and/or training do you have that relates to your work?
Our Education and Training: Expertise You Can Trust At ASAP Restoration, LLC, we’re proud to be a full-service restoration company that takes projects from disaster recovery to a fresh, final coat of paint. In addition to restoration, we specialize in demolition, remodeling, and construction. Our team is made up of industry veterans with years of hands-on experience in restoration, remediation, reconstruction, demolition, remodeling and construction. We have the expertise to handle every aspect of your project with precision and care. But our commitment doesn’t stop at experience. We are dedicated to continuous education and certification to stay ahead of the latest industry standards, regulations, and technology. This ensures we always provide the highest quality service and the most effective solutions for our clients. Certifications and Memberships We maintain active memberships and certifications with the most respected organizations in the restoration industry, including: Better Business Bureau (BBB) National Institute of Disaster Restoration Institute of Inspection, Cleaning, and Restoration Certification (IICRC) Restoration Industry Association (RIA) Water Loss Institute Associate Member Professional Insurance Agents Certifications Held by Our Team Our crew members undergo rigorous training to earn certifications that ensure we provide top-quality service, including: EPA Certified Clean Trust Certified Licensed General Contractor Certification in Mold Remediation Certified Water Damage Restoration Certified Applied Structural Drying Certified Lead-Based Renovation, Repair, and Painting Contractor Certified Institute of Inspection, Cleaning, and Restoration Firm Commitment to Continuous Improvement Active IICRC Membership: We stay current with the latest advancements in cleaning, inspection, and restoration through ongoing education and training with the IICRC. Client Feedback: We actively seek feedback from our clients to identify our strengths and refine our processes, ensuring exceptional results every time. With ASAP Restoration, LLC, you can trust that your property is in the hands of highly trained professionals committed to restoring your home or business to its best condition. 📞 Call us today to experience industry-leading expertise and care!