FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Please read the following terms carefully. We value a fair and honest relationship between ourselves and our clients, the following policy was written with those values in mind. Payment and Cancellation Policy - UpKeepers LLC 1. Payment Terms: a. Service Booking via Thumbtack: When clients book services through Thumbtack and choose the "Instant Book" or "Book" option, a non-refundable fee ranging from $10 to $100, based on the estimated hours for the job, will be charged to the client. The amount charged will match the amount that UpKeepers is immediately charged by Thumbtack when the booking (instant book) is made. Example: We're usually charged around $20 for a 2-hour job. For completed jobs, this amount will be added to the final invoice. For canceled jobs, continue reading below. 2. Cancellation Policy: a. Cancellation Window: Clients have the right to cancel bookings. b. Cancellation Fees: - Within 48 Hours: If a cancellation occurs within 48 hours of booking, clients are liable for the initial booking fee only. - After 48 Hours: If a cancellation occurs beyond 48 hours of the scheduled service, clients are obligated to pay 25% of the total expected payment for the job, as well as the initial booking fee. 3. Changes to Bookings: a. Rescheduling: Clients may reschedule booked services without incurring additional fees, subject to availability and agreement. Effective Date: November 21, 2023
- What is your typical process for working with a new customer?
Step 1 First, let us know what you need help with. The quickest way to get you in our schedule is to fill out our estimate form. If you'd like to get on the phone with us directly, that's fine too! If we don't pick up right away that means we're busy with another client and will call you back as soon as someone is available. Step 2 We'll promptly review your inquiry and send you a detailed quote via email and/or text message. This process is streamlined via our client hub. Once you've accepted the quote, we'll confirm a day and time and you'll be added to our schedule. Step 3 We'll arrive at your home and promptly get to work. We proudly offer a one-year warranty, ensuring the work is completed to our own standard, as well as the standard your home deserves. Upon completion, we'll make sure you're satisfied with our work and that everything is clean before closing out the job. Step 4 Now relax, knowing that your home is taken care of. Hopefully, you can use that extra time for something more important or enjoyable. Invoices are usually sent the same or following day via email and/or text. Thanks to our client hub you'll have a single, easy place to pay, keep receipts, and request future work.
- What education and/or training do you have that relates to your work?
We bring a combined experience of over a decade in the handyman industry. Additionally, we've accumulated more than five years of expertise in project management and systems management. This background equips us with strong organizational skills, effective communication, reliability, punctuality, and the ability to consistently deliver high-quality work.