FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Dust Be Gone, we believe in providing transparent and competitive pricing. Here’s what you should know about our pricing and discounts: First-Time Customer Discount: Enjoy a special discount on your first cleaning service with us. Recurring Cleaning Discounts: Save more with regular cleanings by choosing one of our recurring cleaning plans. Senior Citizens, Veterans, and Essential Workers: We proudly offer discounts to seniors, veterans, and essential workers as a token of appreciation for their service. Gift Cards: Surprise your loved ones with the gift of a clean home! Our gift cards are perfect for special occasions and thoughtful gifts. Feel free to reach out for a personalized quote or more information about our discounts. We are always here to help!
- What is your typical process for working with a new customer?
Our goal at Dust Be Gone is to make the cleaning process as seamless and stress-free as possible for new customers. Here's how we typically work with new clients: Initial Contact: Reach out to us via message or phone call, and we'll discuss your cleaning needs and preferences. Personalized Quote: We provide a free, personalized quote based on the specific services you're interested in. Scheduling: We'll find a convenient time that works best for you and schedule your cleaning appointment. Background-Checked Professionals: Our team of friendly, background-checked cleaning professionals will arrive on time, fully equipped, and ready to tackle your cleaning needs. Customized Cleaning Plan: We create a customized cleaning plan that fits your unique requirements, whether it's a one-time deep clean or recurring service. Quality Service Delivery: Our team will efficiently clean your home, ensuring every detail is taken care of. Feedback and Follow-Up: After the cleaning, we'll follow up to ensure you're completely satisfied with our service. Discounts and Gift Cards: As a first-time customer, you'll receive a special discount. We also offer gift cards and discounts for recurring cleanings, senior citizens, veterans, and essential workers. If you need more information or specifics on any of these steps, feel free to let me know, and I'd be happy to provide additional details!
- What education and/or training do you have that relates to your work?
At Dust Be Gone, our team is composed of highly trained cleaning professionals, each with no less than two years of experience in the industry. Here’s what makes our team stand out: Industry Experience: Every member of our team has a minimum of 2 years of professional cleaning experience. Many of our staff members have specialized training in eco-friendly cleaning methods and techniques. Comprehensive Training: All new hires undergo thorough training to ensure they meet Dust Be Gone's high standards of cleanliness and customer service. We provide ongoing education in the latest cleaning products, equipment, and best practices. Background Checks and Certifications: Every cleaning professional is background-checked to ensure reliability and trustworthiness. We are bonded, insured, and accredited by the BBB. Specialized Skills: Our team is skilled in handling delicate items and specialized cleaning needs, thanks to extensive training. Customer Service Excellence: We emphasize communication and understanding, ensuring each client's unique needs are met. We're proud to have such a dedicated team, and we believe our focus on training and experience is what makes Dust Be Gone the best choice for your cleaning needs.