FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the scope and complexity of each project, with all costs clearly outlined in a detailed estimate to avoid surprises. We offer discounts for military personnel, first responders, seniors, and occasionally run seasonal promotions. There are no hidden fees, and estimates are free. Flexible financing options are available, and payment is typically made through a deposit, progress payments, and a final balance upon completion. Should any unexpected costs arise, we always communicate them before moving forward.
- What is your typical process for working with a new customer?
When working with a new customer, we start with an initial consultation to discuss your project goals, budget, and timeline. After assessing your needs, we provide a detailed estimate outlining the scope of work and associated costs. Once approved, we move into the design phase, where we collaborate on materials, layouts, and finishes. Following the design, we establish a project timeline and begin construction. Throughout the process, we maintain open communication to ensure you're informed and satisfied. After completion, we conduct a final walkthrough to confirm everything meets your expectations.
- What education and/or training do you have that relates to your work?
Our team is made up of skilled professionals with hands-on experience in the remodeling industry. While we may not have formal certifications yet, we’ve gained valuable knowledge through years of on-the-job training, working on a variety of projects. Our team is constantly learning and staying updated on the latest trends, techniques, and materials to ensure top-quality results. We pride ourselves on delivering great craftsmanship and practical solutions based on real-world experience.