FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Great question—and one we want to answer as accurately and fairly as possible. Our pricing is based on the unique needs of each dog and household, which is why we start with our Signature Super Session—a comprehensive 1.5 to 2-hour in-home assessment and training session. This allows us to evaluate your dog’s temperament, breed traits, training history (if any), behavior challenges, and your goals. Whether you have a playful puppy, a strong-willed adolescent, a shelter dog with an unknown background, or a pup showing signs of aggression, each situation calls for a customized approach. We also factor in things like: * Number of dogs * Travel time * Whether you’re dealing with obedience basics, biting, potty training, separation anxiety, dog on dog or human aggression, leash reactivity and manners etc... Because of all these variables, we don’t provide cookie-cutter pricing or quotes over the phone. Once we've met your dog(s) and assessed everything firsthand, we’ll provide lots of training right off the bat and then present a clear plan with pricing options that make sense for your specific needs and budget. Let’s set up that first session and get started—your dog’s transformation begins there!
- What is your typical process for working with a new customer?
Our signature in-home dog training programs are proven science based behavior change methods that promote physical activity, mental stimulation and, most importantly change in the desired behavior you're hiring us for! So we will always do initial Signature Super Session first...Then design the programs for each case that is customized to the family, goals and needs of each owner. A dog's greatest gift is reading our hearts and minds. Our methods will teach you how to become a team, how your dog thinks, and how they interpret your behaviors. When we train together we'll create that unbreakable bond and relationship, which in turn, will transform your dog into the one you've always dreamed of! We Give Professional, Gentle, Loving, and Careful instruction to You and Your Dog... Always!
- What education and/or training do you have that relates to your work?
Hello my name is Ingo, owner of Exceptional Canines, master trainer, AKC CGC canine, good citizen, Evaluator and instructor. AKC S.T.A.R. Puppy program Evaluator instructor , CGC, AKC Community Canine (the advanced level of CGC), Urban CGC, Video Home Manners and Trick Dog tests Evaluator. Other education: certified dog behavior advisor, dog nutritionist and member of the IACP (International Association of Canine Professionals). I have been coaching, guiding, inspiring and training people just like you for over 30 years. Reach out today, I would love to talk to you about your dog or puppy! Over 20 years of experience in coaching and training people.... certified in many modalities and dog training methods. Stop by the website and read my frequently asked questions for more info. Former clients say that its really helped allot.