FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a discount for all new customers if they book us same day. Just mention thumbtack to your service specialist.
- What is your typical process for working with a new customer?
Building Trust and Understanding Your Needs: 1. Initial Contact: We appreciate you reaching out to us! To get started, we'll have a brief conversation over the phone or through Thumbtack messages to understand your specific needs. This might involve discussing the type of equipment (residential AC, commercial HVAC, refrigeration, etc.), any current issues you're experiencing, and desired outcomes. 2. Scheduling a Free Consultation: Based on our initial discussion, we'll recommend scheduling a free consultation at your convenience. This allows our experienced technicians to assess your equipment firsthand and provide a detailed diagnosis and service plan. Transparency and Clear Communication: 3. Detailed Proposal and Estimate: Following the consultation, we'll provide you with a transparent and written proposal outlining the recommended course of action, including a detailed breakdown of costs and estimated timeline for completion. 4. Open Communication: We believe in clear communication throughout the process. Feel free to ask any questions you may have about the proposal or our services. Quality Service and Peace of Mind: 5. Project Completion: Once you approve the proposal, our certified technicians will efficiently complete the service, adhering to the highest quality standards and safety protocols. 6. Post-Service Follow-Up: Your satisfaction is our priority. We'll follow up after the service to ensure everything is functioning properly and address any questions you may have.
- What education and/or training do you have that relates to your work?
EPA CERTIFIED Esco Institute Type I, II, and III Over 15 years of AC and Refrigeration experience