FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a diagnostic fee, which is applied toward the cost of your repair. This ensures that you’re only paying for the services you need and helps us provide an accurate assessment for your home’s needs.
- What is your typical process for working with a new customer?
When you reach out, we’ll assign a certified technician to you based on availability, ensuring the quickest possible appointment.
- What education and/or training do you have that relates to your work?
All Sears Home Services technicians are fully certified and continuously receive in-depth training to ensure they are up-to-date with the latest technology and best practices in the industry.