FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We're proud to offer competitive pricing in the plumbing market, complemented by a range of specials throughout the year. As a gesture of gratitude for their service and loyalty, we provide exclusive discounts to military personnel, seniors, and Smart Bucks Members. Consider our Yearly Smartbucks Membership as an excellent opportunity not only to save on services but also to enhance the health of your home. This membership includes a comprehensive whole-home plumbing inspection and numerous other benefits designed to ensure your peace of mind.
- What is your typical process for working with a new customer?
We are dedicated to ensuring that our customers are well-informed about operational processes when scheduling their initial service with us. Our office staff collaborates directly with you to find a convenient day and time. Our technicians prioritize clear communication, offering detailed explanations of the issue's diagnosis and presenting comprehensive options for repairs or replacements. Prior to commencing any work, transparency is a fundamental principle, and we strive for nothing less than 100% customer satisfaction. We welcome and encourage all questions, recognizing that each inquiry contributes to a comprehensive understanding. Our team ensures that you feel confident with all responses provided.
- What education and/or training do you have that relates to your work?
Apprenticeships are a common pathway for aspiring plumbers. These programs combine on-the-job training with in office training. Apprentices work under the guidance of experienced plumbers, gaining practical skills and knowledge. We engage in continuing education to stay updated on the latest plumbing codes, technologies, and practices. This ongoing learning ensures that plumbers remain knowledgeable and skilled throughout their careers.