FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe in being fair and reasonable. Throughout our program, I am committed to offering you discounts that are tailored to your needs. After our initial consultation and understanding your goals, we will work together to create a realistic timeline for you to achieve them. Along this journey, I will provide discounts on future packages and at specific milestones in the training program. Whether it's reaching a strength goal or attaining a certain weight by a projected date, these discounts will make your progress even more rewarding. Not only will you feel and look better, but you will also save more money as you continue to make strides towards your goal. Rest assured, your initial investment will be the highest, and from there, we will make it as affordable as possible. This journey is all about you, and I am dedicated to ensuring that it remains accessible throughout.
- What is your typical process for working with a new customer?
When working with a new customer, I follow a systematic process that involves several key steps. I aim to create a positive and friendly atmosphere by introducing myself, expressing genuine interest in their needs, and fostering open communication. I prioritize active listening to fully understand the customer's requirements, goals, and expectations. I allow them to express their thoughts and concerns, asking relevant questions to gather comprehensive information. After grasping the customer's perspective, I conduct a thorough needs assessment. This involves analyzing their specific requirements, challenges, and preferences to identify the most effective solutions and strategies. Based on the gathered information, I develop a tailored solution that aligns with the customer's goals. This includes outlining the proposed approach, setting realistic expectations, and discussing potential timelines and deliverables. Collaboration is crucial throughout the process. I actively involve the customer in decision-making, seeking their input and feedback. This collaborative approach ensures that their vision and goals are fully incorporated into the final outcome. I maintain clear and transparent communication with the customer at all times. This includes providing regular progress updates, addressing any concerns promptly, and being readily available to answer questions or provide clarification. Once all details are finalized and agreed upon, I execute the project with precision and efficiency. I prioritize delivering high-quality results within the agreed-upon timeline, ensuring that the customer's expectations are met or exceeded. After reaching their goal, I conduct a post-project evaluation to assess the customer's satisfaction and gather feedback for future improvements. This helps me refine my approach and better serve future customers. By following these steps, I create a positive and productive collaboration experience with every new customer.
- How did you get started doing this type of work?
I began my career as a janitor when I was 20 years old, desperately in need of a job. I decided to apply for a janitor position at a local gym and to my delight, I was hired. This was a dream come true for me, as I had always been passionate about fitness. Not only did I have a job, but I also received a complimentary gym membership, which filled me with excitement. While carrying out my janitorial duties at the gym, I took the opportunity to provide valuable tips to the members. As I cleaned the equipment next to the exercises they were performing, I would offer guidance and advice. To my surprise, these members started achieving remarkable results, thanks to the tips I had shared. Over time, I realized that I was truly enjoying this aspect of my job. It was during this period that the general manager of the gym reached out to me and asked if I would be interested in pursuing a career in training. Intrigued by the idea, I decided to give it a shot. Little did I know that this leap of faith would shape my life for the next 15 years and counting. Fast forward to the present, I still find immense joy and fulfillment in training others. Witnessing people succeed, especially when their achievements have a lasting impact on their lives, is an indescribable feeling. Knowing that I played a part in their journey towards a healthier and happier life is undeniably one of the most gratifying experiences in the world.