FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Trash to Treasure Junk Removal, we prioritize transparent and straightforward pricing. Here's what you should know: Comprehensive Pricing: Our rates include all service fees, dump fees, and the labor of two trained, insured junk haulers. You can obtain an immediate estimate using our online pricing tool. TTT JUNK REMOVAL Sticker Discount: Display a Trash to Treasure sticker or window decal to waive dump fees, offering additional savings. TTT JUNK REMOVAL No Hidden Fees: The price you're quoted is the price you'll pay, provided the job details match the information given. If there are any discrepancies, we'll discuss and adjust the quote before commencing work. By choosing us, you're not only receiving efficient junk removal services but also supporting our mission to provide employment opportunities for foster youth and refugees.
- What is your typical process for working with a new customer?
At Trash to Treasure Junk Removal, we make the process simple and straightforward for our customers: Initial Contact: Customers can reach out through our website, phone, or in person. We provide a fast, online quote tool that generates a customized price estimate in seconds. Consultation: We confirm the details of the job, including the type of items, location, and any special requirements. This can be done via phone or an on-site assessment. Scheduling: Once the details are finalized, we schedule a convenient time for the junk removal. We strive to offer flexible scheduling to meet our customers' needs. Day of Service: Our professional team arrives on time, reviews the job details, and confirms the quote. If there are no changes, we begin the removal process immediately. Completion: After the job is done, we ensure the area is clean and walk through with the customer to confirm satisfaction. Payment is collected at this stage. Follow-Up: We offer a sticker discount program, where customers displaying a Trash to Treasure sticker can receive waived dump fees on future jobs. Throughout the process, we emphasize clear communication, reliability, and customer satisfaction while supporting our mission to provide jobs for marginalized communities.
- What advice would you give a customer looking to hire a provider in your area of work?
When looking to hire a junk removal provider, consider the following advice: Efficiency Matters: Choose a company that values your time and offers streamlined processes. At Trash to Treasure, our online pricing tool allows you to get a quick, accurate estimate in seconds, saving you time from the start. Our team is trained to work efficiently on-site, ensuring the job is done quickly and thoroughly. Support a Mission: Look beyond the service and see if the company contributes to a greater cause. By hiring Trash to Treasure, you’re not just getting a job done—you’re supporting our mission to provide meaningful employment opportunities for foster youth and refugees, turning junk removal into a way to make a real difference in people's lives. Transparency: Work with a provider that communicates clearly and avoids hidden fees. With us, the price you’re quoted is the price you’ll pay, as long as the details match. Efficiency and purpose go hand in hand, and Trash to Treasure Junk Removal is proud to embody both in every job we do.