FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is all inclusive of every aspect of your project. We have a large selection of products and manufacturers at a range of price points so that we can design a project within your budget. Our design associates are well trained in measuring and estimating and will be able to quote your project immediately. We always offer our best, all inclusive pricing without a need for calls back to "the office" or a "today only offer."
- What is your typical process for working with a new customer?
It all starts with an in-home consultation. Book an appointment, and we will handle the rest. Appointments can last from 30 min to 2 hours depending on how you like to shop. We will stay with you as long as you need to find a product that you love. Once we find the customized flooring solution that works for you, we agree to cash or payment terms and schedule your install. Typically, your project can be completed in under 2 weeks from the initial appointment. Our Motto: We Don't Disappoint
- What education and/or training do you have that relates to your work?
We have employees with 30 years in the industry. FCI also provides extensive training.