FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the time spent resolving your IT issue or completing your project. We have a one-hour minimum, and then bill in 30-minute increments. We'll always discuss the estimated cost with you upfront before beginning any work. While we can make recommendations on equipment, we generally advise clients to purchase hardware and software themselves to ensure they get exactly what they need. We want you to be completely satisfied with our services. Because each IT situation is unique, we focus on working diligently to achieve the best possible outcome for you. We'll keep you informed every step of the way, and if a particular solution isn't feasible, we'll explore alternative options and advise you accordingly.
- What is your typical process for working with a new customer?
Our process is designed to be efficient and collaborative: 1. We start by actively listening to understand your IT issue or project goals. 2. We then analyze the situation to identify the root cause of the problem or define the scope of the project. 3. We'll discuss any necessary materials or equipment. 4. We'll then carry out the work, keeping you updated on our progress. 5. Finally, we'll verify that you're completely satisfied with the results. If we can't directly resolve your issue, we'll leverage our network of trusted professionals to connect you with the right resources.
- What education and/or training do you have that relates to your work?
I have over 15 years of experience in the IT field, including more than 5 years of providing professional IT services. This hands-on experience is complemented by several certifications in Cybersecurity. I'm constantly staying up-to-date with the latest technologies to ensure I can provide the best possible solutions for my clients.