FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customer should always try their best to receive a few different quotes, before hiring anyone. I know this market, and I know it well. I am about 20% less then market average on most jobs, and depending on the service being requested, I may be right at market average. There are SO MANY way's to save money, that A LOT of technicians WILL NOT tell you, and that is why it behooves you to ask other installers. Example: Let's say you are getting NEW rubber cushions/bumpers applied to your pool table. The installer WILL TELL YOU, you will need to get NEW cloth! NOT TRUE!!! 90% of the tables out there will allow you to keep the current cloth on the table. It IS RE-USABLE. Now, in most cases, you may just want a new color felt, and THIS IS the time to do it,(because it is cheaper at this point of the move), but if money is tight, and you just want the cushions to be right, you CAN just do the cushions, while keeping the current cloth. :)
- What is your typical process for working with a new customer?
First and foremost is; listening to exactly what service the customer needs, and try my best to price them accordingly. There are MANY services, the customer may "think" they need, and it would cost far more, than the services, they really need. Inform them of a proper request, (in a lot of case, a customer truly doesn't know if they have a 3 piece slate pool table, or a 1 piece slate pool table), because they could have made a mistake in their request. Process? Flexible. Listen, and sell/provide ONLY what they need to get their job done properly. NO UP SELLING, OR BOGUS FEE'S.
- What education and/or training do you have that relates to your work?
Received my certification from Mr. Billy Saunders, (a former Master technician from Brunswick billiards, 1948-1977), and Mr. Mike Knierson, a Senior technician with over 35 years experience.