FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When considering Mise en Scène Events for your special occasion, it's essential to have complete clarity on our pricing structure. We believe in transparency and want to ensure there are no surprises for you. Here are some key points to note: Comprehensive Packages: Our pricing is designed to provide maximum value. Every package encompasses a range of services tailored to ensure a seamless event experience. Military Discount: In gratitude for the selfless service rendered by our military personnel, we proudly offer a special discount for them. If you or a direct family member have served or are currently serving in the military, please let us know to avail of this discount. Fees: All potential fees, if any, will be clearly outlined in our initial quotation. We strive to ensure there are no hidden costs, allowing you to budget accurately. Flexible Payment Plans: Understanding the financial commitment of hosting an event, we offer flexible payment plans to spread out costs and make the process more manageable for you. Customizable Services: While we have standard packages, we understand each event is unique. If you have specific requirements or are working within a certain budget, let us know. We'll do our utmost to tailor our services accordingly.
- What is your typical process for working with a new customer?
Initial Consultation: Purpose: To understand the customer's vision, requirements, and any specific preferences. Mode: This can be conducted in person, over the phone, or via a video call, based on the customer's convenience. Proposal Presentation: After gaining a clear understanding from the initial consultation, we draft a detailed proposal. This includes the scope of our services, pricing, and preliminary ideas tailored to the client's vision. Feedback and Revisions: We encourage customers to provide feedback on our initial proposal. This iterative process ensures that we refine and tailor our offerings until they align perfectly with the client's expectations. Contract Agreement: Once the proposal is agreed upon, a formal contract outlining terms, conditions, deliverables, and payment schedules is drawn up and signed by both parties. Planning and Design Phase: Based on the agreed-upon services, we delve into the intricate planning phase. This can include venue visits, design mock-ups, vendor discussions, and more. Regular check-ins with the client are maintained to ensure alignment and gather feedback. Execution: As plans materialize, we ensure meticulous execution of each element, from coordinating with vendors to setting up decor. Event Day Coordination: On the day of the event, our team is on-site to manage all logistics, handle any unforeseen challenges, and ensure a smooth and memorable event experience. Post-Event Follow-up: After the event concludes, we connect with the client for feedback, address any post-event requirements (like vendor payments or return of rentals), and ensure a satisfactory conclusion to our services. Throughout the entire process, open communication is prioritized. Our goal is to ensure the client feels heard, understood, and confident in our ability to bring their vision to life.
- What education and/or training do you have that relates to your work?
Beyond formal education and training, I believe in staying updated with the latest trends, technologies, and best practices in the events industry. Regularly attending industry seminars, webinars, and conferences ensures Mise en Scène Events remains at the forefront of innovation and excellence.