FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Onsite or Remote Support: $150/hour (1-hour minimum) No travel fees inside Scottsdale/Phoenix. No hidden charges. No upsells. We charge by the hour, not by the issue — meaning if we fix multiple problems in the same visit, it’s still one bill. 10% discount for Veterans, First Responders, Seniors (65+), and individuals with disabilities — just mention it when booking. All clients also receive: • Free antivirus protection • Pro-level cleanup & optimization tools • Basic follow-up support Arizona-specific note: heat, dust, and power spikes cause many local computer issues — we include preventative tips tailored to AZ homes.
- What is your typical process for working with a new customer?
Here’s how we handle new customers: 1. Quick Contact: Tell us what’s going on — slow system, Wi-Fi dropouts, printer issues, smart-home setup, etc. 2. Fast Assessment: We ask a few questions and confirm whether onsite or remote support is the best option. 3. Scheduling: We offer same-day or next-day appointments across Scottsdale, Phoenix, Tempe, Mesa, Chandler, Gilbert, Paradise Valley, and Fountain Hills. 4. Onsite Service: Your technician arrives on time, explains the issue clearly, and starts working. Phoenix homes often deal with: • Stucco Wi-Fi dead zones • High dust intake in desktops • Heat-related component failures We optimize around that. 5. Transparent Billing: You approve the plan before any work begins. 6. Wrap-Up: We explain what was fixed, optimize your setup, and give tips to prevent future issues. 7. Follow-Up: We check in after service to ensure everything is running perfectly.
- What education and/or training do you have that relates to your work?
Our team combines formal education, industry certifications, and years of hands-on experience across Arizona: Certifications & Training: • CompTIA A+ • CompTIA Network+ • Microsoft Certified Systems Engineer (MCSE) • Microsoft 365 Fundamentals • Apple Certified Support Professional • Advanced training in Wi-Fi optimization, cybersecurity, data recovery, and smart-home integration Experience: Over 20 years supporting residential customers, small businesses, medical offices, remote workers, home offices, and smart-home users across the Phoenix region. We stay current with emerging tech, cloud tools, and AZ-specific challenges such as heat-driven hardware failures and dust buildup.