FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Onsite & Remote Computer Support rate is $99 per hour, with a one-hour minimum, whether we meet at your location or connect remotely online. Our Network Support rate is $150 hourly. If we travel to you, there’s a one-time travel fee of $25. As a bonus, we provide all our clients with free antivirus software and three system cleaning apps to enhance your computer’s efficiency. Unlike Geek Squad, we charge by the hour, not per issue. So if we fix five computers within an hour, you’re only billed for one hour.
- What is your typical process for working with a new customer?
At AGeekOnDemand, our typical process for working with a new customer includes the following steps: 1. Initial Contact: Customers can reach out to us via our website, phone, or email. We take note of their issue or request and gather basic information about their device and problem. 2. Consultation and Scheduling: We offer a brief consultation to assess the issue and discuss potential solutions. Based on the customer’s availability and location, we schedule an appointment for an on-site or remote service. 3. Service Assessment: At the scheduled time, our technician evaluates the device or system, provides a clear explanation of the problem, and outlines the steps needed for repair or service. 4. Transparent Pricing: We present an upfront cost estimate for the service, ensuring there are no hidden fees. We only proceed with the customer's approval. 5. Repair or Service Execution: Our technician completes the necessary repairs or services efficiently and ensures everything is functioning as expected before concluding the session. 6. Customer Education: We take the time to explain any changes made, provide tips for maintaining the device or system, and answer any questions the customer may have. 7. Follow-Up: After the service, we check in with the customer to ensure satisfaction and address any lingering concerns. We also provide support for future questions or issues. This process ensures that our customers feel confident and well-cared for at every step of their journey with us.
- What education and/or training do you have that relates to your work?
Education and Training 1. Formal Education: - Degrees in Information Technology and Computer Science. 2. Certifications: - CompTIA A+ - CompTIA Network+ - Microsoft Certifications - Microsoft Certified Systems Engineer (MCSE) - Apple Certified Support Professional (ACSP) - M365F 3. Specialized Training: - Computer hardware - Software troubleshooting - Network management 4. Practical Experience: - Years of hands-on experience repairing a wide range of devices. - Providing technical support for both simple and complex troubleshooting. 5. Ongoing Professional Development: - Staying updated on the latest advancements in technology. - Continuously learning new skills to adapt to emerging trends. In addition, we are certified in CompTIA A+, Network+, Microsoft certifications, which validate our skills in diagnosing and resolving technical issues effectively. Beyond formal education, we have years of hands-on experience repairing a wide range of devices and providing technical support, ensuring we can handle everything from simple fixes to complex troubleshooting for clients. We stay updated on the latest advancements in technology to provide the best service possible and continue to learn new skills to adapt to emerging trends in the industry.