FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We're dedicated to providing top-notch technical support and services tailored to your needs. With our commitment to excellence and customer satisfaction, you can trust us to tackle your tech challenges with expertise and efficiency. Here's what sets us apart: 💼 Charge by the Hour: We understand the importance of fair pricing. That's why we operate on an hourly basis and bill at 30-minute increments after the first hour, ensuring transparency and flexibility. 💰 Special Discounts: We believe in giving back to our community. As a token of appreciation, we offer exclusive discounts to first-time customers, first responders, teachers, senior citizens, and military personnel. Your dedication deserves recognition, and we're here to show our gratitude. 🚗 Convenient Pricing: Worried about mileage fees? Don't be! We've simplified it for you. Any mileage over 25 miles incurs a flat rate fee of $35, making our services accessible and affordable no matter where you're located. Whether you're facing networking issues, WiFi troubles, or any other technical challenges, Who's Your Tech is here to help. Let us be your trusted partner in navigating the digital landscape. Contact us today to schedule your appointment and experience the difference with Who's Your Tech!
- What is your typical process for working with a new customer?
The main goal is to determine what your needs are and what you are looking to get fixed. I want to ensure that all of your concerns are heard and exceed your expectations when it comes to resolving your issue.
- What education and/or training do you have that relates to your work?
I have 30+ years of IT experience, supporting home and small business professionals.