FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We pride ourselves on offering transparent and fair pricing, ensuring you always know what to expect before we start any work. Here’s what you should know about our pricing: Upfront Estimates: We provide detailed, upfront estimates for every job, so you’ll know the cost before we begin. There are no surprise fees, and any changes to the scope of work are discussed with you first. Hourly Rates & Flat Fees: Depending on the type of service, we charge either a competitive hourly rate or a flat fee for certain plumbing tasks, such as installations or simple repairs. No Hidden Fees: The price you’re quoted is the price you’ll pay — we don’t add hidden charges for labor or materials. Discounts Available: Military & veterans First-time customers Referral discounts for friends and family Seasonal promotions Emergency Service Fees: For urgent plumbing services, such as after-hours or weekend calls, there may be an additional fee due to the time sensitivity of the work. We always ensure that you fully understand the pricing structure before any work starts. Your peace of mind and satisfaction are our top priorities.
- What is your typical process for working with a new customer?
Our Process for Working with New Customers: Initial Contact: When you reach out to us — whether by phone, email, or our website — we listen carefully to your needs. We’ll ask about the issue you're experiencing and gather basic details to ensure we can address your concerns promptly. Scheduling an Appointment: We’ll schedule a time that works for you. Whether it’s an emergency repair or a routine maintenance check, we offer flexible scheduling to fit your needs. On-Site Evaluation: Once we arrive at your location, we’ll perform a thorough inspection of the plumbing issue. Our licensed plumber will diagnose the problem and explain the best solution, including the cost and timeline to complete the work. Estimate & Approval: Before any work begins, we provide a detailed written estimate. We’ll explain all charges upfront so you know exactly what you’re paying for. We won’t proceed without your approval. Completion of Work: Once you approve the estimate, we begin the work. Our team works efficiently and cleanly, always respecting your property and minimizing disruption to your home or business. Final Inspection & Walkthrough: After the job is completed, we do a final inspection to ensure everything is functioning properly. We’ll walk you through the work we’ve done and make sure you’re satisfied. Follow-Up & Warranty: After completion, we offer a warranty on our work, and we’ll follow up to ensure everything is still working as expected. Our goal is to provide long-term solutions and build a relationship of trust with you.
- What education and/or training do you have that relates to your work?
We are fully licensed, insured, and have received extensive training in all aspects of plumbing. Our team members have completed rigorous apprenticeship programs, which provided hands-on experience and deep knowledge of plumbing systems, codes, and regulations. Additionally, we continuously participate in continuing education to stay up-to-date with the latest industry standards and technological advancements. Our plumbers are trained in: Pipe installation and repairs Water heater installation and maintenance Drain and sewer cleaning Gas line installation Plumbing codes and safety regulations We are also certified in specific plumbing systems and materials, ensuring we can handle a wide range of plumbing needs, from routine repairs to complex installations. With years of combined experience and a commitment to quality, we ensure that all our work meets the highest standards of craftsmanship and safety.