FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Full Service pricing is based on volume—specifically, how much we can fit into a 15 yard dump trailer. To give you an idea of size, a 15 yard trailer can typically hold the equivalent of about 6 pickup truck loads of debris. This includes items like furniture, appliances, large household items, and construction materials. It's an ideal size for a variety of junk removal projects, from clearing out garages and basements to handling small renovation debris. We typically run on a flat fee charge, plus what Thumbtack charges their contractors for leads, ensuring that the price you’re quoted reflects the scope of the work. However, in very rare cases, if there are special circumstances such as exceptionally heavy or hazardous items, we may need to charge an additional fee. We will always do our best to be upfront about any potential extra costs before proceeding, ensuring transparency and avoiding any surprises. Additionally, we are proud to offer discounts to active and retired military personnel, firefighters, law enforcement, medical professionals, teachers, senior citizen (55+) and more. It's our way of showing appreciation for those who serve, support and are part our communities.
- What is your typical process for working with a new customer?
Our on site, complimentary estimates are typically the most effective way to provide our customers with a clear understanding of the costs involved. By assessing the scope of the project in person, we can accurately evaluate the volume and type of items to be removed, account for any logistical challenges, and offer a precise, tailored estimate. This hands-on approach ensures transparency, eliminates any potential for surprise costs, and allows us to address any questions or concerns on the spot, providing peace of mind for our customers.
- What education and/or training do you have that relates to your work?
I’ve spent more than 8 years driving trucks and trailers, including working for local distributors for the Quad Cities. This dual experience has given me comprehensive skills in vehicle operation, load balancing, route planning, and customer service. Effectively running routes to maximize efficiency and minimize travel time is a key part of my experience, making me well-prepared to handle any junk removal task.