FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Heritage Roofing, we believe in being transparent and fair with our pricing. Here’s what you should know: 1. Free Estimates: We provide free, no-obligation estimates for all projects. We'll assess your roof, discuss your options, and give you a clear, detailed quote so you know what to expect. 2. Competitive Pricing: Our rates are competitive and based on the quality of materials and the complexity of the work. We aim to offer great value for your investment without compromising on quality. 3. No Hidden Fees: What we quote is what you pay. We’re upfront about costs, so there are no surprise fees when the job is completed. Any potential additional costs (e.g., if extra repairs are needed once the roof is removed) will be discussed with you first. 5. Cost Transparency: We’ll always explain how the costs are broken down, including labor, materials, and any additional services. You’ll never feel in the dark about where your money is going. Our goal is to provide high-quality work at a fair price, with no surprises along the way. Feel free to ask us any questions about pricing—We're here to help!
- What is your typical process for working with a new customer?
Our Office Makes the Appointment: Start with a simple call or message to schedule your free estimate. Our friendly office team is here to help set a time that works best for you. We Send a Representative Out: A roofing expert will come to your home, inspect your roof, and answer any questions you have about your options. Tailored Estimate: We’ll provide you with a customized, detailed estimate based on your roof’s needs and your goals—no guesswork, just honest pricing. Project Manager Outreach: After you approve the estimate, our dedicated project manager will personally reach out to ensure everything stays on track. They’ll provide updates, address any questions or concerns, and ensure you’re fully informed from start to finish! Expert Install: Once you’ve approved your estimate, we’ll schedule your installation and complete it with the highest quality materials and craftsmanship, all while keeping you updated on the progress.
- How did you get started doing this type of work?
We got started in the roofing business with a passion for craftsmanship and a desire to help people protect their homes and businesses. Our founder had years of experience in construction and noticed a real need for reliable, high-quality roofing services. We wanted to create a company that not only delivers top-notch work but also prioritizes customer satisfaction and honesty. What began as a small operation quickly grew due to our dedication to quality, attention to detail, and the relationships we built with our clients. Over time, we’ve expanded our services, but the core values that got us started—reliable, expert roofing with a customer-first approach—remain the same today.