Window Statement

customer told me on the phone he needed 5-10 louvers that needed staples on 1 set of shutters. he asked the cost and i gave him and estimated cost. When i got there, he started adding broke and missing louvers, trying to get it for the same cost. His shutters are at least 20 years old, I explained to him that we done carry spare parts for 20 year old shutters. i told him the most i could do is replace the staples on the panels that had louvers. I replaced the staples and he didnt pay me. He didnt like the fact that i told him shutters need to be replaced

I normally don't even respond to silliness. Pradebban is one of those guys that bought the blinds himself and didn't realize or could not figure out how to install them. Before we even touch and/ or install any window coverings, we inform the client, that we are here to install only. He wanted me to check all the measurements for free. I reminded him that measurements are his responsibility. he expressed that he didn't like the terms. I told him a check measure was $75. He didn't want to pay it and felt i should do it for free. We take payment upfront and if the windows don't fit, it is on the client. He agreed to the terms, i actually installed all 7 windows. His emotions got the best of him, so he was compelled to leave a one start review. I have owned this business for 24 years. I went all the way down to casa grande for this! People like this is the reason why i appreciate all of my normal repeat clients. #unphased