FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a very straightforward pricing model, a one-time service charge to cover travel time, fuel, and materials. After that, we charge an hourly fee, no hidden charges or overages if you have any additional questions you can call one of our representatives and they would be more than happy to help.
- What is your typical process for working with a new customer?
All of our clients new or old go through the same process, they get into contact with one of our representatives and go through an initial move call to go over specifics and details regarding their upcoming move. After that call, they receive a quote straight to their phone with all of the relevant information and pricing no obligations. If they decide to move forward and book the move they place a small deposit to lock in the time slot on our schedule. They can call and cancel anytime up to 24 hours prior to their move and get a full refund on that deposit, we can also keep the deposit on file for them indefinitely if needed.
- What education and/or training do you have that relates to your work?
All of our movers are required to do 120 hours of physical and digital training. This ensures they not only know how to move and protect your possessions but also how to interact with our clients professionally and ensure they follow the MoveIn methodology of moving with purpose.