FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here’s what customers should know about my pricing: Hello, Thank you for reaching out to Liv’s Mobile Notary. Below is a summary of my services and fees: Mobile Notary Services • Minimum mobile appointment fee: $100 • Alabama notary acts: $10 per notarized signature (per state law) • Travel fees are included within the minimum and may increase based on distance or special circumstances Specialty & Priority Services • Same-day or last-minute requests: starting at $175 • After-hours appointments (evenings, weekends, holidays): starting at $175 • Hospital, nursing home, jail, or emergency signings: starting at $200, depending on access requirements and timing Mortgage Loan Signings • $150–$250, based on document size, complexity, and time requirements Being transparent about these fees helps ensure that customers understand the cost structure upfront, avoiding any surprises.
- What is your typical process for working with a new customer?
When working with a new customer, my process is straightforward and focused on providing a seamless experience: 1. Initial Contact: I begin by discussing the customer’s needs, either by phone, text, or email. This includes understanding the type of document that needs notarization, the number of signatures, and the location for the signing. 2. Fee Discussion: I clearly explain my fees, including the cost per notarial act and any travel fees, so there are no surprises. 3. Scheduling: I work with the customer to find a convenient time and location for the notary service. I am flexible and aim to accommodate urgent requests when possible. 4. Document Review: Before the appointment, I ask the customer to have their documents ready and ensure they have valid ID for verification. 5. Appointment: At the scheduled time, I arrive promptly, review the documents, verify identities, and perform the notarization efficiently while answering any questions they may have. 6. Follow-up: After the notarization is complete, I follow up if needed to ensure the customer is satisfied with the service.
- What education and/or training do you have that relates to your work?
In addition to completing the mandatory Alabama state notary exam, I have also passed the loan signing exam offered by the National Notary Association (NNA). This specialized training ensures that I am well-equipped to handle general notary acts as well as more complex assignments like mortgage loan signings. My commitment to staying informed and compliant with notarial laws and procedures enables me to offer the highest level of service to my clients.