FAQs
- What is your typical process for working with a new customer?
When working with a new customer, my typical process involves the following steps: 1. Initial Contact: The customer reaches out to me, either through a phone call, email, or in-person meeting, to discuss their project requirements, timelines, and any specific needs they have. 2. Consultation: I schedule a consultation with the customer to gather more information about their project. During this meeting, I listen to their ideas, answer any questions they may have, and offer my professional advice and recommendations. 3. Proposal and Quote: Based on the information gathered during the consultation, I prepare a detailed proposal outlining the scope of work, materials required, estimated timeline, and cost. The quote includes a breakdown of all expenses so that the customer can clearly see what they are paying for. 4. Collaboration: If needed, I assist the customer in selecting the right materials or products for their project. This can involve providing samples, suggesting alternatives, and explaining the pros and cons of various options. 5. Scheduling and Execution: Once the customer approves the proposal and quote, we work together to schedule a convenient time for the project to begin. I keep the customer informed throughout the process and ensure all work is completed to their satisfaction. 6. Follow-up and Customer Satisfaction: After the project is completed, I follow-up with the customer to ensure they are happy with the results. If there are any concerns or issues, I address them promptly to ensure complete customer satisfaction. Please note that as a small owner-operator business, I aim to provide personalized attention and exceptional customer service to each client. I take pride in creating positive working relationships with my customers and delivering high-quality results. If there's anything specific you would like to know or discuss regarding my process, please feel free to let me know.
- What education and/or training do you have that relates to your work?
I have an architectural engineering degree and have been in carpentry.
- How did you get started doing this type of work?
I began my journey in the home repair and improvement industry while working as a firefighter. During my time on the fire department, I had the opportunity to assist homeowners in restoring their properties after emergencies, such as fires or floods. I discovered a passion for helping others restore and improve their homes, and I enjoyed the hands-on nature of the work. After gaining experience and knowledge through these experiences, I decided to establish my own business, which is now registered as an LLC. I wanted to provide homeowners with reliable and high-quality services to enhance the functionality, aesthetics, and value of their properties. Starting small, I initially focused on small repair projects and gradually expanded my services based on the needs and demands of my clients. Over time, I have continued to develop my skills, stay up-to-date with new techniques and materials, and build a network of trusted suppliers and subcontractors. I take pride in my work and strive to deliver exceptional service to each customer. Building long-term relationships with clients and seeing the positive impact my work has on their homes is what motivates me every day. If there's anything specific you would like to know or discuss about my journey or the services I provide, please feel free to let me know.