FAQs
- What is your typical process for working with a new customer?
Pierson Garden and Landscape follows a proven system every time so you feel comfortable and no important details are lost. We arrange a time to discuss your landscape needs and wants. Depending on the complexity, allow a minimum of 20 minutes for discussion and plenty of time to ask us questions. Next, our company puts together a plan with options and for installation projects and meets again to present our ideas and solutions. Changes and revisions are made until you feel you have a perfect plan. When you are comfortable, we schedule a pre-production meeting with you where we go over logistics to reduce anxiety which is commonly unaddressed in construction. This added step is rare in the Landscape Industry. During the installation, you are welcome to ask any of us questions. Every worker is well-informed of the details and should be able to answer questions on the spot. Tools and equipment is tidied at the end of every work day and the area is swept or raked at the end of the work week and project conclusion.
- What education and/or training do you have that relates to your work?
Proprietary Training and Certification Program builds skills and rewards knowledge, implementation of best-practices, and great customer service. 2004, Master Gardener coursework completed. Training in Anchorwall retaining systems Water-management acumen Customer-service and sales-support training, Baltimore, MD Ongoing education in new landscape products and related certifications/ coursework Combined 20+ years of landscape experience
- What advice would you give a customer looking to hire a provider in your area of work?
Meet with your contractor and insist on detailed proposals. The devil is in the details, as they say. A good contractor will listen, take notes, and take the time up front to discuss possible problems and set expectations. A Contractor should be viewed as a partner who may work with you over many years. Also, keep in mind that many contractors are interviewing you as a homeowner. If a Contractor gets a sense that a homeowner wants an emailed bid or "ballpark number" they may think a homeowner is uncommitted to finding a quality partner to work with on a project and may not want to risk their reputation on a miscommunication and unhappy customer.