How we're committed to your safety.
The safety, security and well-being of our Thumbtack community is a top priority. Our goal is to connect all of our customers with trustworthy and reliable pros who get the job done right.
Here are some ways we're dedicated to making sure that happens.
Our Thumbtack Guarantee.
We want you to be thrilled with every pro you find and every project you get done on Thumbtack, but we know that life is unpredictable and pros are human. If anything happens, we'll work to make it right through our Thumbtack Guarantee.
Our Money-Back Guarantee covers circumstances where you hire a pro on Thumbtack and the job doesn't get done, or it isn't done as agreed.
For example, if you hire a tiler who doesn't finish your backsplash, or the tiles fall off quickly, we can pay you back up to $2,500. Be sure to notify us within 45 days.
If your Thumbtack pro was negligent and damaged your property, we can cover you up to $100,000 through our Property Damage Guarantee.
For example, if the tile installer you hired accidentally breaks a window on the way out, notify us within 14 days so we can help.
Continuous background checks.
All new account owners must undergo a criminal background check through a nationally accredited third-party provider when they create a Thumbtack account.
Account owners are responsible for ensuring their employees, contractors and workers adhere to our Terms of Use and all applicable federal, state and local laws (including local licensing requirements).
Continuous checks happen on an annual basis. We monitor real-time data sources for changes to a person's record to help us find recent reportable information. Learn about our screening process.
Verified reviews.
Independent small businesses can create profiles on our platform that are designed to give customers helpful information to hire the right pro.
Verified reviews are from customers who have connected with a pro on Thumbtack, and have posted a review on that project.
Check for the "Hired on Thumbtack" badge — that's how you'll know the review is verified. Learn about our review policy.
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Hired on Thumbtack
Black Bull was great to work with. They handled all the leg work involved in getting our panel replaced and shipped. Scheduled and completed installation quickly. I would highly recommend their services!
Details: Repair existing solar panel system • As recommended by professional • Single-level building • I already purchased the solar panel(s) • Residential
Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences. We are glad we were able to meet your expectations! We hope to see you again soon!
Solar Panel Installation and Repair
Credentials and licensing.
We know credentials are an important step when it comes to hiring with confidence, which is why we badge business profiles with this information.
We know credentials are an important step when it comes to hiring with confidence, which is why we badge business profiles with this information.
A "Top Pro" badge means a pro is highly rated across several reviews from Thumbtack customers. Learn about what it takes to be a Top Pro.
A "Licensed pro" badge means we've used a public database to verify the license number the pro provided. Learn about how licenses are added to profiles.
A "Licensed pro" badge means we've used a public database to verify the license number the pro provided. Learn about how licenses are added to profiles.
As a third-party platform, we encourage all users to check a pro's occupational license, learn about state licensing laws, get permits, and verify a pro's insurance.
Technology and humans looking out for you — every step of the way.
We use technology combined with real human review to identify and mitigate potential risks, promptly detect suspicious activities and uphold the trustworthiness of our platform.
Our approach places emphasis on trusted methods, while also nurturing a culture of ongoing improvement, to ensure a stable and secure user experience. We recognize that innovation will continue to play a crucial role in our future safety enhancements.
Privacy at Thumbtack.
We know how important it is for users to know their personal information is handled carefully. At Thumbtack, we utilize safety and security practices like encryption, passwords, and physical security measures to protect your personal information from unauthorized access or disclosure. View our full privacy policy here.
Our team of support specialists is available to provide the highest quality of customer service in English and Spanish.
Always report concerns as soon as possible so we can look into them promptly.
Text us.
(415) 299-6398
Email us.
- Our terms of use
- Our guarantee policy
- Smart hiring practices
- Safety tips for paying a pro
- Safety practices for our pros
- Our content and review policy
- Learn about our privacy policy
- Our non-discrimination policy
- Report a problem
- Report suspicious activity
- Our refund policy
- How to verify a pro's insurance
- Guidelines for law enforcement information requests
- Additional questions? Visit our help center