Sierra Pool & Spa Repair

A lightning strike damaged the hot tub electrical system. A main component that supplies electrical power to the tub control box was in need of replacement in order to even begin diagnosis of all the electrical components. This part was replaced and upon further diagnosis, several potential electrical components may need to be replaced. Since the parts are in series together each damaged component would have to be replaced before moving forward to the next one to verify if it was damaged by the lightning.. I did explain this procedure to the homeowner as option 1 at an estimated cost of $500-$700 but it was possible because of the lightning strike to the electrical system that I could find more components further down the line in the control box that may also be damaged and this repair could get costly and that an option 2 of replacing the main control box at an estimated cost of $1500-$2000 may be the best option since it would eliminate the unforeseen issues with the existing control box. Our minimum diagnosis fee and the cost of the main electrical component were charged. I understand the customer’s concern and how frustrating it can be when something like lightning can cause so much damage. Customer service is and always will be Sierra Pool & Spa Repair's #1 goal and we do our best to thoroughly diagnose even when we are faced with difficult situations like lightning damage to sensitive components.