Serene Services

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Introduction: BEFORE YOU BOOK US WE DO NOT PULL PERMIT WITH THE STATE! Hello, this is Serene Services our goal is to provide the best & efficient services possible.we bring to the table 16+yrs in the electrical & hvac trades.if we can’t put our name on it after it’s repaired or replaced then you don’t pay a dime !!! We work on a variety of Electrical work & repairs residential and/or commercial ,Tesla station as well. We understand your trying to save where you can, That’s why we'll try our best to get you the best deals possible on the market. We promise you that our rates can beat most larger companies, when it comes to repairs or system replacement. so if you need work done, we are just a call away. :) licensed electrician licensed HVAC mechanic

Overview

Hired 36 times

Background checked

4 employees

5 years in business

Payment methods

This pro accepts payments via Cash, Venmo, and Zelle.

Featured Projects

10 photos

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Fixture type

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Good 4.4

15 reviews

5

80%

4

7%

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13%

Read reviews that mention:

Jonathan W.

Aug 1, 2023

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Hired on Thumbtack

Called on a hot and stormy Sunday re: an unexpected circuit breaker failure; Bryant responded timely, and his service call fee was less than our previous “go to” for electric problems in our old house. He came out, inspected, ordered the part and returned to complete the fix a day later; no chasing, no hard upsell, no issues. He did fail to rub our dog Zoë’s belly, however (her feelings were quite hurt). Would recommend

Details: Wiring • Circuit breaker panel or fuse box • 8 - 10 feet (standard ceiling) • House

Electrical and Wiring Repair

Lucien A.

2 weeks ago

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Hired on Thumbtack

Bryant did an excellent job with installing my EV charger. I already recommended him to a friend.

Details: No, there is no existing wiring • Install switch or outlet • 1 switch or outlet • Outdoors • Brick or stone • House

Switch and Outlet Installation

Donna C.

Feb 26, 2024

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Hired on Thumbtack

Took the time to make sure everything was correctly done. Very Professional

Details: Fixture or outlet not working • Lights • Outlets • 8 - 10 feet (standard ceiling) • Townhouse

Electrical and Wiring Repair

Patricia T.

Jul 7, 2023

Hiring this company was a wonderful idea! (By my husband) During my consultation, I was given multiple options on how an issue may be solved. They were really honest with me on the pro and cons of a plan. They even took into consideration my upcoming family reunion so we were able to plan around it!

Lola V.

Apr 4, 2024

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Hired on Thumbtack

Beware of Serene Services! Despite their claims of providing efficient and cost-effective electrical services, my recent experience with them was nothing short of a scam. I contacted Serene Services when my microwave stopped working, hoping to get it repaired at a reasonable cost. Bryant from Serene Services came over after inspecting the microwave, he informed me that the issue was with the plug, which he claimed was damaged. He then proceeded to charge me an $150 just to tell me this, with no actual repair or solution provided. Throughout the process, Bryant repeatedly insisted that he was giving me a fair deal and that I was lucky he didn’t charge me more. He even had the audacity to compare himself to large companies and demand payment for his “licensed” services, despite failing to fix the problem. In the end, I was left with the same issue and $150 out of pocket. Serene Services’ deceptive practices and overcharging tactics are unacceptable, and I urge others to avoid falling victim to their scams. Don’t be fooled by their promises of competitive rates and quality service – they’re just out to make a quick buck at your expense.

Details: Fixture or outlet not working • 8 - 10 feet (standard ceiling) • Townhouse

Serene Services's reply

We're sorry you feel that way about the service that was provided, but here at Serene Services we take pride in our work, Integrity & giving our customers full transparency.Upon your original request it was noted that you had 2 issues that were in need of servicing. One being the Microwave, which after a few tests & a thorough inspection, Our Electrician (Bryant) was able to detect that the "hot prong" on the cable was slightly damaged causing Hazardous trips which could cause house fires. The solution that was provided was to either replace the microwave or change the existing cable for the microwave, but being that the microwave was not working & we do not rehabilitate appliances it wouldn't guarantee that the microwave would be restored. We would not want to waste you or any customer's good time & money on a repair that's not 100% guaranteed unless it's cost effective to the customer. Second issue being the Dishwasher, which upon arrival wasn't getting any Electricity. After an extensive diagnosis it was to Bryant's knowledge that the dishwasher wasn't getting electricity due to a tripped breaker. The breaker was turned back on & the dishwasher was then on and fully operational. Sorry but we do charge a diagnostic fee of $80 to come out to the location, which is noted to all customers before transit. But not to be received upon arrival but upon departure once the customer is satisfied. Which brought your total to $150 for the entire service. Again, we are sorry for any misunderstanding, we are in the business of good integrity, quality of work,& providing solutions. Even if it does not bring major profit, and Never to scam anyone out of their hard earned money.

Electrical and Wiring Repair

Credentials

Background Check

Victoria Harleston

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
my pricing is as low and fair compared to the larger companies
What is your typical process for working with a new customer?
i explain the issue and the best way to resolve the issue or fix the problem.
What education and/or training do you have that relates to your work?
I've been in trade related. apprenticeship. college courses and continuing education classes as well as field related experience