FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
➖ We always try to offer the best price for our customers. After performed the deep cleaning with us, we offer discount to a regular cleaning (maintenance cleaning) depending how often it would be: weekly (10%) or biweekly (5%). ➖ We provide special condition as well for our customers that refer our services for friends. That’s really amazing! ➖ Some fees are required when the clients would like to add any extra service that is not included on the package, such as inside oven cleaning, inside refrigerator cleaning, patio cleaning, and outside window cleaning or house with pets. ➖ When our team arrive at home to be cleaned, If the house’s condition is different what showed on the photos sent us in advance or some additional task is asked for our team that is not on the checklist some fees will be required.
- What is your typical process for working with a new customer?
Firstly, we try to understand what kind of service the customers are looking for. When possible, we ask them to send us some photos of the rooms that will be cleaned then we provide the estimated price of our service.
- How did you get started doing this type of work?
We’ve started doing this work in our neighbors’ house. They have been satisfied and really liked the quality of our service then we’ve decided to open our company.