FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
we believe in transparency and providing our customers with straightforward pricing information. Here are some key points to know about our pricing structure: 1. Hourly Rate: Our standard hourly rate is $185 per hour for a two-man team. This rate includes the expertise, skills, and experience of our dedicated professionals who will efficiently handle your construction project. 2. Prorated Billing: We understand that every project is unique and may require varying amounts of time. After the first hour, our billing is prorated per 15-minute increments. This ensures that you only pay for the actual time spent on your project. For example, if the total time worked is 1 hour and 15 minutes, the calculation would be 1.25 x $185, resulting in a charge of $231.25. 3. Transparent Material Costs: We take pride in our commitment to honesty and transparency. When it comes to materials, we do not mark up the prices. Instead, we charge the exact, actual cost of materials as reflected on the receipt from Home Depot or the supplier/store from where we procure them. We do not charge any additional fees for shopping or handling materials. Our focus is on providing you with accurate pricing and ensuring that you receive the best value for your investment. By maintaining a clear and transparent pricing approach, we aim to build trust and establish a long-term relationship with our valued customers. Should you have any specific questions or concerns regarding pricing or materials, we are always available to provide detailed explanations and address any queries you may have.
- What is your typical process for working with a new customer?
First, I listen to make sure I understand the customer’s exact requirements, then I evaluate their request, and offer them a customized service and price quote. I also ensure to answer the customers’ questions in a timely manner if there are any. Lastly, we set up a date and time for the project.
- What education and/or training do you have that relates to your work?
In addition to my background in industrial engineering, which laid a solid foundation for understanding structural elements and design principles, I have garnered extensive management and recruitment experience across various roles in the arts and events sector. Throughout my career, I have had the privilege of receiving training from accomplished designers, honing my skills in designing, constructing, and decorating spaces. These experiences have not only developed my keen sense of aesthetics but also deepened my appreciation for high-quality installations. Moreover, it is worth noting that our commitment to excellence led us to achieve a significant milestone in our journey—we are now proudly licensed as general contractors. Obtaining a general contractor's license is a testament to our dedication to professionalism, expertise, and adherence to the highest industry standards. This esteemed license signifies our comprehensive training and knowledge in overseeing and executing a wide range of construction projects. With our general contractor's license, we have undergone rigorous training to further expand our expertise. Our teams have received specialized instruction on assessing weight limits, conducting thorough wall assessments, and implementing secure installation techniques. These measures are paramount in ensuring the safety, longevity, and flawless execution of each project we undertake. By combining our educational background, hands-on experience, and the acquisition of a general contractor's license, we possess a comprehensive skill set that enables us to deliver exceptional results in every construction and home improvement endeavor. Rest assured that when you choose our services, you are entrusting your project to a highly qualified team capable of delivering secure installations, impeccable craftsmanship, and outstanding outcomes that will surpass your expectations.