FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have a standard hourly rate. Please let me know if it doesn't work for you and we can probably find one that does.
- What is your typical process for working with a new customer?
Most clients come with a list of questions and issues they want to address. We begin there and work together based on what's most important to you and/or what resolves your biggest frustrations. I'm usually very efficient with this part. Along the way, I learn how you use your devices and offer useful tips to improve your computing experience. Together, we discover additional areas of focus and I introduce behaviors and tools that can make you more productive or flexible with technology.
- What education and/or training do you have that relates to your work?
I read news throughout the week about the Mac world, business and technology services, and troubleshooting tips. However, most of my learning takes place on the job. Each user has a unique set of needs, preferences, and expectations about how technology should work for them. I learn from the problems my clients face that I've never experienced before, and the solutions I discover and implement.