FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Yes, we have a standard price sheet which we use when planning a cleaning job with a customer. We make adjustments over time, so call for current prices. We also offer discounts for senior citizens, veterans and customers who refer customers as well as seasonal promotions.
- What is your typical process for working with a new customer?
First I ask what needs cleaning - how many rooms, what rooms, stairs, hallways? Furniture? Tile and grout? What is the square footage of the space that needs to be cleaned, if known, or the whole house (even though it's not all carpeted)? That gives me an idea of the general size of the rooms. What is the carpet made of (if known) and what is the condition? Is there pet damage? Then I suggest the best course of action and provide an estimate. I offer options for cleaning and the prices of each. I answer questions the customer may have. If the customer wants to move forward, we make an appointment for cleaning. Once we're in the home or business, we walk through the spaces that need cleaning to see any problem areas. Sometimes, the customer adds a room or piece of upholstery, so we provide an updated quote. We let the customer know how much time will be needed and we get started.
- What education and/or training do you have that relates to your work?
Dave Weidlich, Owner, is a Certified Carpet Cleaner through the Host Dry Extraction Carpet Cleaners Academy. In addition, Dave and Dan had hands-on training from the previous owner, Dan Jones, who had thirty years of experience cleaning carpets, rugs, furniture, tile and grout throughout Sonoma County. Dave carefully selects his co-workers based on integrity and skill and personally trains them.