FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
How much do we charge? TruckFrat charges by the hour. We DO NOT charge a minimum of two hours. Unlike most moving companies, we believe in only charging you for the hours that you use. After the first initial hour, we charge in 15 minute increments. The lead mover will keep you informed throughout the move of your time. Our moving rates are listed below: 1 Mover = $100/hr 2 Movers = $150/hr Do we charge a mileage fee? Yes, If you are moving your items from one location to another location we charge $0.99/mile. For example, if you have to move your items to another location and the mileage from your pickup location to your dropoff location is 6 miles, you will be charged $5.94 ( 6 miles * $0.99) If you request Labor only rates are the same, we do not charge a mileage fee. HIDDEN FEES: There are none. :)
- What is your typical process for working with a new customer?
We love working with new customers. We are here to answer any questions that you may have. We prefer talking to a new customer over the phone to better understand your move. However, if you prefer to correspond over text or email we can do that too. After you have booked with us, one of our movers will give you a call. On the call, you will have the opportunity to discuss your move in more detail with the lead mover and ask any questions.
- What education and/or training do you have that relates to your work?
When it comes to moving, every move is different. Every move is a new opportunity to learn and gain more experience. Our movers have completed many moves over the last 7 years and have the experience to make sure that items are transported and moved correctly and safely.